Quality and Performance Improvement in Healthcare



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Quality and Performance Improvement in Healthcare: Theory, Practice, and Management covers trends in healthcare quality control and performance.
It presents a comprehensive introduction to the theory, practice, and management of performance and quality improvement processes in healthcare organizations.

Key Features

  • New Check Your Understanding questions in each chapter
  • New four-color design
  • Covers current CAHIIM accreditation standards and maps chapter content to the curriculum
  • Each chapter reinforces understanding of performance improvement concepts and issues with case studies and real-life examples
  • Student projects range from designing specific improvement projects to ongoing quality monitoring and managing quality improvement programs and staff

About the Authors

Patricia L. Shaw, EdD, RHIA, FAHIMA, teaches quality and performance
improvement curriculum in the health information management and health
services administration programs at Weber State University.

Darcy Carter, MHA, RHIA, is faculty at Weber State University, where she
teaches courses in coding, reimbursement, and leadership in the health
information management and technology programs.


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